SIGBOT
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment processing, invoicing, and refund fulfilment on our behalf. By purchasing a Sigbot subscription you also agree to Paddle's Buyer Terms and Conditions.
If you purchased Sigbot through a third-party app store (Apple App Store, Google Play, or Microsoft Store), that store's refund policy applies and you must request a refund directly from them.
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on first-time purchases of the Pro and Team plans. If you are not satisfied for any reason, contact us within 30 days of your initial charge and we will issue a full refund — no questions asked.
To be eligible:
- The request must be made within 30 calendar days of the first charge.
- The guarantee applies to the first subscription payment only and does not apply to subsequent renewals.
- One refund per customer account.
3. Statutory Right of Withdrawal (EU & UK Consumers)
If you are a consumer in the UK, EU, or EEA, you have a statutory right to withdraw from a digital service contract within 14 days of purchase without giving a reason, provided you have not already started using the Service.
By accessing your Sigbot account and using the Service before the 14-day withdrawal period has expired, you acknowledge that you are waiving your right of withdrawal in accordance with Regulation 37 of the UK Consumer Contracts Regulations 2013 and Article 16(m) of the EU Consumer Rights Directive.
Where the statutory withdrawal right applies and has not been waived, a full refund will be issued.
4. Subscription Renewals
Subscriptions renew automatically at the end of each billing period. We send a reminder email before any annual renewal. Refunds are not provided for renewal charges except where:
- A duplicate or erroneous charge occurred.
- You were not given reasonable notice of a price change before renewal.
- A material failure on our side prevented access to the Service for a significant portion of the billing period.
If any of the above apply, contact us within 30 days of the charge.
5. Cancellations
You may cancel at any time via your billing portal. On cancellation:
- Your plan remains active until the end of the current billing period.
- You will not be charged again.
- No partial refund is issued for unused time in the current period, except as required by law or as covered by the 30-day guarantee above.
To cancel: log in, go to Settings → Billing → Cancel subscription, or email support@sigbot.co.
6. Annual Plans
Annual subscriptions are charged upfront for a full 12-month period. If you cancel an annual plan:
- Within the 30-day money-back window — a full refund is issued.
- After 30 days — no refund is issued for remaining months, except as required by applicable law.
We recommend the monthly plan if you are unsure about committing to a full year.
7. Downgrading Plans
Downgrades take effect at the end of the current billing period. No refund is issued for the price difference in the current period.
8. How to Request a Refund
You may request a refund in two ways:
- Via Paddle directly: Contact Paddle's buyer support at paddle.net/help with your order number.
- Via Sigbot support: Email support@sigbot.co with your registered email address, the date of the charge, and the reason for your request. We will raise the refund with Paddle on your behalf.
Refund requests must be submitted within 60 days of the original transaction date. Requests after this window cannot be processed by Paddle.
We aim to respond within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days.
9. Paddle's Discretion
As Merchant of Record, Paddle retains the right to approve, partially approve, or decline refund requests at their discretion, taking into account the nature of the product, usage, the reason for the request, and applicable law. Paddle may also issue refunds beyond the terms of this policy where required by consumer protection law in your jurisdiction.
10. Statutory Rights
Nothing in this policy limits or excludes your statutory rights as a consumer under UK, EU, or other applicable law. Where you have a legal entitlement to a refund that is broader than this policy, that entitlement takes precedence.
11. Changes to This Policy
We may update this policy from time to time. The current version is always available at sigbot.ca/refund.html. Material changes will be communicated by email to active subscribers before taking effect.
12. Contact
- Email: support@sigbot.co
- Paddle buyer support: paddle.net/help
- Sigbot Ltd, registered in England & Wales, Company No: 16997653