These Terms of Service ("Terms") govern access to and use of Sigbot's email-signature extraction and contact-database software and related services (the "Services"), provided by Sigbot Ltd, a company incorporated in England and Wales ("Sigbot", "we", "us"). By creating an account, connecting an inbox, or otherwise using the Services, you ("Customer", "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation.
Sigbot connects to email accounts you authorise (via Outlook, Gmail, or IMAP) and automatically extracts contact details found in email signature blocks — such as name, job title, company, phone number, and address — into a searchable database within your account. Sigbot does not read, store, or index the substantive content of your emails beyond what is necessary to identify and extract signature-block contact information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You represent that you have the necessary rights and permissions to connect any inbox to the Services, including any consents required from your organisation or from individuals whose communications pass through that inbox.
Paid plans are billed on a per-user, monthly or annual subscription basis as described at sigbot.co/pricing. Payments are processed by Paddle, our merchant of record; by subscribing, you also agree to Paddle's Buyer Terms. Fees are non-refundable except where required by law, as set out in our Refund Policy (including a 30-day money-back guarantee on first-time Pro and Team purchases), or as expressly stated otherwise. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you will retain access until then.
You agree not to:
"Customer Data" means the contact information extracted from your connected inboxes and any other personal data you submit to the Services. As between the parties, you own Customer Data; Sigbot processes it solely to provide the Services, as described in our Privacy Policy and, where applicable, our Data Processing Addendum. You are responsible for ensuring you have a lawful basis to have Sigbot process that data on your behalf.
Sigbot and its licensors retain all right, title, and interest in and to the Services, including all software, design, and underlying technology. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription term. You retain all rights in Customer Data.
The Services rely on third-party infrastructure and subprocessors (including cloud hosting, authentication, and payment processing providers) to operate. Your use of the Services is also subject to the applicable terms of your email provider (e.g. Google, Microsoft) governing third-party application access to your account.
The Services are provided "as is" and "as available." Sigbot does not warrant that contact extraction will be complete or error-free, as accuracy depends on the format and content of the email signatures processed. To the maximum extent permitted by law, Sigbot disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Sigbot's total liability arising out of or relating to these Terms or the Services will not exceed the fees paid by you to Sigbot in the twelve (12) months preceding the claim. Sigbot will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. Nothing in these Terms limits liability that cannot be limited under applicable law, including for death, personal injury, or fraud.
You agree to indemnify and hold Sigbot harmless from claims, damages, and expenses arising from your breach of these Terms, your unauthorised connection of an inbox, or your unlawful use of the Services.
Either party may terminate these Terms if the other materially breaches them and fails to cure the breach within 30 days of notice. We may suspend or terminate access immediately for conduct that we reasonably believe poses a security risk, legal liability, or breach of Section 4 (Acceptable Use). On termination, your right to access the Services ends, and Customer Data will be handled as described in our Privacy Policy and DPA.
We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, provide reasonable notice (e.g. by email or in-product notice). Continued use of the Services after changes take effect constitutes acceptance.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, save where mandatory local consumer-protection law provides otherwise.
Questions about these Terms can be sent to legal@sigbot.co.