1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment processing, invoicing, and refund fulfilment on our behalf. By purchasing a Sigbot subscription or build you also agree to Paddle's Buyer Terms and Conditions.
Sigbot subscriptions and done-for-you builds are bought through our website or the Sigbot app, via Paddle.
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on first-time purchases of any paid plan (Individual, Starter, or Professional). If you are not satisfied for any reason, contact us within 30 days of your initial charge and we will issue a full refund — no questions asked. Done-for-you builds have their own terms, in section 3.
To be eligible:
- The request must be made within 30 calendar days of the first charge.
- The guarantee applies to the first subscription payment only and does not apply to subsequent renewals.
- One refund per customer account.
3. Done-for-you builds
Done-for-you builds (the Inbox History Build, the Team Database Build and the 60-day Paid Pilot) are one-off services, not subscriptions. Section 2 does not apply to them: these are their refund terms, separate from the one-refund-per-account guarantee on paid plans.
Inbox History Build. Full refund if we can't connect to your mailbox, or if you ask us to stop before we deliver. After delivery, tell us within 30 days if anything in the list is wrong and we'll fix it — if we can't, we'll refund you in full.
Team Database Build and 60-day Paid Pilot. Full refund any time before the kick-off call. After that, refunds follow the scope we agree in writing.
A refunded or cancelled build ends the plan access it included (such as the Individual plan that comes with the Inbox History Build, or the pilot's Starter plan). Contacts already in your account stay yours.
To ask for a build refund, email support@sigbot.co or follow section 9. Your statutory rights are unaffected (section 11).
4. Statutory Right of Withdrawal (EU & UK Consumers)
If you are a consumer in the UK, EU, or EEA, you have a statutory right to withdraw from a digital service contract within 14 days of purchase without giving a reason, provided you have not already started using the Service.
By accessing your Sigbot account and using the Service before the 14-day withdrawal period has expired, you acknowledge that you are waiving your right of withdrawal in accordance with Regulation 37 of the UK Consumer Contracts Regulations 2013 and Article 16(m) of the EU Consumer Rights Directive.
Where the statutory withdrawal right applies and has not been waived, a full refund will be issued.
5. Subscription Renewals
Subscriptions renew automatically at the end of each billing period. We send a reminder email before any annual renewal. Refunds are not provided for renewal charges except where:
- A duplicate or erroneous charge occurred.
- You were not given reasonable notice of a price change before renewal.
- A material failure on our side prevented access to the Service for a significant portion of the billing period.
If any of the above apply, contact us within 30 days of the charge.
6. Cancellations
You may cancel at any time. On cancellation:
- Your plan remains active until the end of the current billing period.
- You will not be charged again.
- No partial refund is issued for unused time in the current period, except as required by law or as covered by the 30-day guarantee above.
To cancel: use the manage-subscription link in your Paddle receipt email, or email support@sigbot.co and we will cancel it for you.
7. Annual Plans
Annual subscriptions are charged upfront for a full 12-month period. If you cancel an annual plan:
- Within the 30-day money-back window — a full refund is issued.
- After 30 days — no refund is issued for remaining months, except as required by applicable law.
Team plans are billed annually, and Individual is billed monthly or annually, so the 30-day money-back guarantee is your window to decide whether Sigbot is right for you.
8. Downgrading Plans
Downgrades take effect at the end of the current billing period. No refund is issued for the price difference in the current period.
9. How to Request a Refund
You may request a refund in two ways:
- Via Paddle directly: Contact Paddle's buyer support at paddle.net/help with your order number.
- Via Sigbot support: Email support@sigbot.co with your registered email address, the date of the charge, and the reason for your request. We will raise the refund with Paddle on your behalf.
Refund requests must be submitted within 60 days of the original transaction date. Requests after this window cannot be processed by Paddle.
For the Inbox History Build, the 30 days after delivery in section 3 apply instead of this 60-day limit: if a refund you are owed in those 30 days falls outside Paddle's 60-day window, we will refund you directly. Refunds for the Team Database Build and the 60-day Paid Pilot must be requested within this 60-day limit.
We aim to respond within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days.
10. Paddle's Discretion
As Merchant of Record, Paddle retains the right to approve, partially approve, or decline refund requests at their discretion, taking into account the nature of the product, usage, the reason for the request, and applicable law. Paddle may also issue refunds beyond the terms of this policy where required by consumer protection law in your jurisdiction.
11. Statutory Rights
Nothing in this policy limits or excludes your statutory rights as a consumer under UK, EU, or other applicable law. Where you have a legal entitlement to a refund that is broader than this policy, that entitlement takes precedence.
12. Changes to This Policy
We may update this policy from time to time. The current version is always available at sigbot.co/refund.html. Material changes will be communicated by email to active subscribers before taking effect.
13. Contact
- Email: support@sigbot.co
- Paddle buyer support: paddle.net/help
- Sigbot Ltd, registered in England & Wales, Company No: 16997653