FAQ
Quick answers. If you don’t see it, email us.
Common questions
Does Sigbot upload my data?
Your contacts are stored in the EU (Google Cloud) so you can reach them on every device. A small number of providers process data for us, and each one is named on our Subprocessors page. Only a signature block, at most 4,000 characters, may go to our AI provider, and you can switch that off.
What does it capture?
Signature fields like name, title, company, phone, email.
Can I export contacts?
Yes — CSV and Excel export for your tools. How that compares with Outlook's own
export, step by step: how to extract contacts from
Outlook emails into Excel.
Does it deduplicate?
Yes — it keeps one clean record per contact.
How do updates work?
The web app updates automatically — just refresh your browser to get the latest version.
The phone app updates through the App Store or Google Play like any other app.
What email providers are supported?
Outlook and Microsoft 365, including Outlook.com and Hotmail. Gmail and other
providers aren't supported yet; if you need one, tell us. Our done-for-you
Inbox History Build also works with Outlook and Microsoft 365.
Can you set it up for me?
Yes. Our done-for-you builds scan your Outlook mailbox, or your whole team's, clean
the result, and hand it over in your Sigbot account. See done-for-you builds.
Is there a mobile app?
Yes — Sigbot is free to download for iPhone on the
App Store and for Android on
Google Play. Search contacts, view the map, scan business cards, and share your
profile via QR code — see the mobile app page.
Need a security summary for your company? See our Trust Centre and the one-page brief for IT admins.
Troubleshooting
Can’t log in
Try resetting your password or clearing your browser cache.
Inbox not connecting
If Microsoft shows Need admin approval, your company lets only an IT admin approve outside apps, which is Microsoft's default for most work accounts. Your IT team approves Sigbot once, for everyone, and then you can connect: send them our one-page brief for IT admins, which has the approval link. Without that message, check you accepted the permissions when you signed in with Microsoft, then try again.
Contacts not appearing
Contacts appear while a scan runs, usually within a few minutes of starting it. After that, Sigbot checks for new mail by itself every day on paid plans (weekly on Free), and you can run a scan any time.
Buying for a team
What does a 60-day pilot prove?
That Sigbot works on your team's own mailboxes, judged against criteria we write down together before it starts: for example, every estimator's mailbox built into one shared list in the first week, and that list used for your next live tender. If it passes, the pilot fee is credited in full to an annual plan (the terms are on the pilot card). More on what a pilot proves.
What happens to our data if we stop?
Nothing is deleted when a plan ends. You keep access until the end of the period you've paid for; after that, teams and folders beyond the Free plan's allowance are kept read-only, and upgrading again restores them. You can export your contacts to Excel or CSV, or download everything in your account, at any time. If you'd rather it was gone, deleting your account erases it; our Security Overview lists what is kept and for how long.
Can IT approve Sigbot once for everyone?
Yes. An admin approves it once for the whole company in Microsoft Entra, which takes a couple of minutes, and can switch it off or remove it at any time. Approving it doesn't let Sigbot read anyone's mail: each person still connects their own mailbox. Our one-page brief for IT admins has the approval link and the steps to revoke it.
What does the Excel export look like?
One row per contact, with these columns: First Name, Last Name, Email, Phone, Mobile, Company, Job Title, Location, Website, Sector, Business Type, Tags, Notes and Last Updated, then any columns your team has added (a Trade column, say). The CSV has the same columns. You can export everything, the contacts in a folder or a search, or just the ones you tick. Try it in the demo: it writes a real file from the sample list.
Does it work with Procore or BuildingConnected?
There's no direct connection to either. You export your list from Sigbot as an Excel or CSV file and import that into the other tool, matching up the columns there. We're happy to help with that on a call.
Who will we talk to?
The person who builds Sigbot. Sigbot Ltd is a small UK company (registered in England and Wales, ICO registration ZC202535), and its calls and pilots are run by its founder, not a sales team. We reply within one working day.
Alex Gooch, founder of Sigbot
Runs every call and pilot himself. There's no sales team.
Ready to stop losing contacts?
Start free — no credit card required. Upgrade to Individual when you want your full inbox history and no contact cap, or let us build it for you.